Privacy Policy
Last updated: November 20, 2025
MissionSync Ltd ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services (collectively, the "Service").
Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Personal Information
We collect information that you provide directly to us, including:
- Account Information: Name, email address, job title, department, and organization name when you create an account.
- Profile Information: Profile photo, role, and organizational hierarchy position.
- Payment Information: Billing address and payment details (processed securely through our payment processor; we do not store full payment card numbers).
- Communications: Information you provide when you contact us for support, feedback, or inquiries.
1.2 Organizational Data
When you use the Service, your Organization may submit:
- Strategic priorities, actions, and measures.
- Check-in updates, progress reports, and comments.
- Team structures, reporting relationships, and assignments.
- Documents, attachments, and other content uploaded to the platform.
This data is owned by your Organization and processed by us solely to provide the Service.
1.3 Automatically Collected Information
When you access the Service, we automatically collect:
- Usage Data: Pages visited, features used, actions taken, time spent, and interaction patterns.
- Device Information: Browser type, operating system, device type, and screen resolution.
- Log Data: IP address, access times, referring URLs, and error logs.
- Cookies and Similar Technologies: We use cookies, local storage, and similar tracking technologies to maintain sessions and improve the Service.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service.
- Process transactions and send related information (billing confirmations, invoices).
- Send technical notices, updates, security alerts, and support messages.
- Respond to your comments, questions, and support requests.
- Monitor and analyze trends, usage, and activities in connection with the Service.
- Detect, investigate, and prevent fraud and other illegal activities.
- Personalize and improve your experience with the Service.
- Generate aggregated, anonymized analytics to improve our product.
3. AI Data Processing
Our Service includes AI-powered features. Regarding AI data processing:
- Your organizational data may be processed by AI models to provide personalized suggestions, strategy recommendations, and intelligent insights.
- We do not use your data to train external AI models or share it with third-party AI providers for training purposes.
- AI processing occurs within our secure infrastructure or through carefully selected partners bound by strict data processing agreements.
- You may opt out of AI features through your Organization's settings without affecting core Service functionality.
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Within Your Organization: Information you submit may be visible to other members of your Organization based on their role and permissions.
- Service Providers: We share information with third-party vendors who perform services on our behalf (hosting, analytics, payment processing, email delivery) under strict data processing agreements.
- Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share information with your consent or at your direction.
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit (TLS 1.2+) and at rest (AES-256).
- Regular security assessments and penetration testing.
- Access controls and authentication requirements for our team.
- Secure, SOC 2-compliant hosting infrastructure.
- Regular backups and disaster recovery procedures.
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as your Account is active or as needed to provide the Service. Specifically:
- Active Accounts: Data is retained for the duration of your Subscription.
- After Cancellation: We retain your data for 30 days after Subscription cancellation to allow for data export or reactivation.
- Deleted Data: When you delete specific content, it is removed from active systems within 30 days and from backups within 90 days.
- Legal Obligations: We may retain certain information as required by law or for legitimate business purposes (fraud prevention, resolving disputes).
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete personal information.
- Deletion: Request deletion of your personal information, subject to legal requirements.
- Portability: Request your data in a structured, commonly used, machine-readable format.
- Objection: Object to the processing of your personal information in certain circumstances.
- Restriction: Request restriction of processing of your personal information.
- Withdrawal of Consent: Where processing is based on consent, you may withdraw consent at any time.
To exercise any of these rights, contact us at privacy@missionsync.ai. We will respond to your request within 30 days.
8. Cookies and Tracking
We use cookies and similar technologies for the following purposes:
- Essential Cookies: Required for the Service to function (authentication, security, preferences).
- Analytics Cookies: Help us understand how you use the Service to improve it.
- Performance Cookies: Monitor Service performance and detect errors.
You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the Service.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses approved by the European Commission where applicable.
10. Children's Privacy
The Service is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information.
11. Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Significant changes will be communicated via email or a prominent notice within the Service.
13. Data Protection Officer
For questions or concerns about our data practices, you may contact our Data Protection Officer:
14. Supervisory Authority
If you are located in the European Economic Area, you have the right to lodge a complaint with your local data protection supervisory authority if you believe our processing of your personal information violates applicable law.
15. Contact Us
If you have any questions about this Privacy Policy, please contact us at: